FAQs

  1. Why should I recycle my mobile device?
  2. What kinds of products are accepted through the program?
  3. What kinds of products are NOT accepted through the program?
  4. What brands and models are accepted?
  5. What if my mobile device doesn’t work?
  6. Does recycling my mobile device cost me anything?
  7. Where can I drop off my mobile device?
  8. What if there are no convenient drop-off locations nearby?
  9. What happens to my mobile device once I drop it off?
  10. How can I ensure my personal information is safe?
  11. How do I know my wireless device will be handled and processed in an environmentally-conscious way?
  12. What should I keep in mind if I plan to resell, rather than recycle, my old device?
  13. What should I keep in mind if I am purchasing a pre-owned device?
  14. My question isn’t listed here. How can I find out more?

1. Why should I recycle my mobile device?

There are several reasons why recycling your mobile device makes sense. By mailing or dropping off your mobile device at a recycling drop-off location, you are doing something positive for your local ecosystem by diverting waste from your local landfills. Recycling your wireless device also decreases the amount of raw materials that would otherwise be needed for manufacturing new products.

2. What kinds of products are accepted through the program?

Our partners accept all used, unwanted or discarded mobile devices which connect to a cellular or paging network, including cell phones, smartphones, wireless PDAs, external aircards and pagers. In addition, cell phone batteries, headsets, chargers and other cell phone accessories are also accepted by the program.

3. What kinds of products are NOT accepted through the program?

We do not accept cordless phones, walkie-talkies, non-wireless PDAs, Mp3 players, any battery not commonly found in a cell phone (example: single use batteries), laptop computers or answering machines. Your community should have recycling programs in place for these items.

4. What brands and models are accepted?

Any mobile device – regardless of brand, model, age, or condition – can be recycled at any collection site or through our mail-back option.

5. What if my mobile device doesn’t work?

Both working and non-working mobile devices are accepted. Non-working phones contain the same reusable materials as working phones and should be disposed of in a similar manner.

6. Does recycling my mobile device cost me anything?

There is no fee or charge to consumers for recycling their wireless devices.

7. Where can I drop off my mobile device?

To determine the nearest drop-off location, click here.

8. What if there are no convenient drop-off locations nearby?

If there are no drop-off locations in your area, you can mail your mobile device using a pre-paid shipping label, available here.

9. What happens to my mobile device once I drop it off?

Your device (and its accessories) is sent to a recycling facility where it can be refurbished or dismantled for scrap, depending on the model and its condition. The scrap materials are then used to produce new mobile devices and a variety of other items.

10. How can I ensure my personal information is safe?

Before dropping off your device, please ensure that the SIM card has been removed, and that all personal information is erased from your device, including text messages, contacts and personal files. Instructions for clearing all data from your particular device can be accessed below. While we endeavour to provide complete and accurate information, please keep in mind that you are responsible for ensuring that personal information has been erased (see Terms of Use and Disclaimer for more information).


11. How do I know my wireless device will be handled and processed in an environmentally-conscious way?

All of the recyclers involved with our program are ISO certified and/or verified under Electronic Products Recycling Association’s (EPRA) Recycler Qualification Program, meaning they have an environmental management system in place which ensures accountability and knowledge of the associated environmental impacts.

12. What should I keep in mind if I plan to resell, rather than recycle, my old device?

Please ensure that the SIM card has been removed, and that all personal information is erased from your device, including text messages, contacts and personal files. Instructions for clearing all data from your particular device can be found here.

13. What should I keep in mind if I am purchasing a pre-owned device?

ProtectYourData.ca features a convenient tool that allows Canadian consumers to simply enter the IMEI number of a wireless device to find out immediately if that device has been blacklisted in Canada. If the IMEI number has been blacklisted, that device will not be able to be used on Canadian networks.

14. My question isn’t listed here. How can I find out more?

If you need more information about this program, email info@recyclemycell.ca or call
1-888-797-1740.